Terms of Service

3.1 Quote Validity

All quotes provided are estimates based on the information you provide. Quotes are valid for 30 days from the date of issue unless otherwise specified. Final costs may vary based on actual services rendered.

3.2 Accuracy of Information

You are responsible for providing accurate and complete information when requesting a quote. Inaccurate information may result in changes to the final cost of services.

3.3 Non-Binding Estimates

Unless explicitly stated as a "binding estimate," all quotes are non-binding and subject to adjustment based on actual weight, distance, services, and other factors.

4.1 Booking Confirmation

A booking is confirmed only upon receipt of a signed service agreement and any required deposit.

4.2 Cancellation Policy

Cancellations must be made in writing. Cancellation fees may apply as follows:

• More than 7 days before move: No cancellation fee
• 3-7 days before move: 25% of estimated cost
• Less than 3 days before move: 50% of estimated cost
• Same day cancellation: 100% of estimated cost

4.3 Rescheduling

Rescheduling is subject to availability. Requests made less than 48 hours before the scheduled move may incur additional fees.

5.1 Payment Methods

We accept cash, check, credit cards, and debit cards. Payment is due upon completion of services unless other arrangements have been made in writing.

5.2 Deposit

A deposit may be required to secure your moving date. The deposit amount will be specified in your service agreement.

5.3 Late Payment

Overdue payments may be subject to interest charges and collection costs.

6.1 Basic Coverage

Basic liability coverage is included with all moves at no additional charge. This provides coverage at $0.60 per pound per article.

6.2 Full Value Protection

Full value protection is available for an additional fee. Under this option, if an item is lost, damaged, or destroyed, we will either repair, replace, or provide a cash settlement for the item.

6.3 Excluded Items

We do not accept liability for damage to items that you pack yourself, or for the following items unless special arrangements are made:

• Cash, jewelry, and valuable documents
• Perishable items
• Hazardous materials
• Plants
• Pets

8.1 Filing a Claim

Claims for loss or damage must be filed in writing within 9 months of the delivery date. Claims should include photos, descriptions, and any supporting documentation.

8.2 Dispute Resolution

In the event of a dispute, both parties agree to first attempt to resolve the matter through good faith negotiation. If negotiation fails, disputes may be subject to binding arbitration in accordance with Kentucky law.

10.1 Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of My 3 Sons Moving & Storage and protected by copyright laws.

10.2 Prohibited Uses

You may not use this website to:

• Violate any applicable laws or regulations
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Collect information about other users